Excessive Quality Standards Behind Scandals—Business Expert (News)
Tokyo, Dec. 25 (Jiji Press)—Excessive quality standards from the product design stage are behind inspection data manipulation scandals at Kobe Steel Ltd. and other companies, says business management expert Nakazawa Takao.
"Designers draw up immaculate product plans, hoping to attain perfection to an unnecessary extent," said the Fukuyama University professor well versed in small business management.
"I can see they want to make themselves different from other companies, but it takes time, effort, and cost to adhere to these designs," he said in a recent interview. "It's time to review the practice and ease the standards."
Kobe Steel, Mitsubishi Materials Ltd., and other manufacturers were recently found to have tampered with quality data and shipped products that did not fully meet client requirements.
It is wrong to view the scandals at individual companies as representing deterioration in the country's manufacturing industry at large, Nakazawa said, noting that Japan has 270,000 manufacturing companies in total.[Copyright The Jiji Press, Ltd.]