Complaints from Online Shoppers Seen Hitting Record in FY 2018

Society Lifestyle

Tokyo, Nov. 17 (Jiji Press)--Consumer complaints about problems with products bought online, including accidents and health hazards, are continuing to increase in Japan, with the number of such cases in fiscal 2018 likely to hit another all-time high, a government survey suggested on Saturday.

According to the survey by the Consumer Affairs Agency, there were 1,448 cases of consumer centers and other related bodies across the country providing advice on online purchase-linked problems in April-September.

Now that the figure for the first six months of fiscal 2018 has surpassed half the level of the current annual record of 2,867, set in the previous fiscal year that ended in March, chances are high that the record will be rewritten.

According to the agency, there were 617 consultation cases linked with online purchases in fiscal 2013 and the figure has since been growing.

In the five and a half years through Sept. 30, the total number of such cases came to 9,248. Of the total, health food products were involved in 3,765 cases, or 40.7 pct, and cosmetics in 2,251 cases, or 24.3 pct.

[Copyright The Jiji Press, Ltd.]

Jiji Press