Ericsson Apologizes for Softbank Mobile Service Disruption


Vienna, Dec. 6 (Jiji Press)--Ericsson on Thursday apologized for communications disruptions at service providers in some countries, including Japan's Softbank Corp., saying the glitches were caused by faulty software of the Swedish communications equipment giant.

"We apologize not only to our customers but also to their customers," Ericsson Chief Executive Officer Boerje Ekholm said in a statement.

Softbank's mobile communications services were disrupted for hours on the day. Service providers in other countries, including Britain's Telefonica UK Ltd., which trades as O2, were also affected.

According to an initial analysis by Ericsson, an expired certificate in two versions of software installed with the customer communications companies appears to have been behind the disruptions.

Ericsson said it has identified the software and that a root cause analysis is in progress.

[Copyright The Jiji Press, Ltd.]

Jiji Press