INTERVIEW: Daiwa to Triple Advisers for Elderly Customers


Tokyo, Jan. 1 (Jiji Press)--Daiwa Securities Group Inc. <8601> plans to increase the number of advisers who deal with customers aged 75 or older by more than threefold to 300, according to the company's president, Seiji Nakata.

Daiwa will step up efforts to meet growing demand for financial services related to inheritance and business succession in 100-year-life society, according to Nakata.

The company plans to station at least one such advisers at each of its 117 branches across Japan by fiscal 2020 in order to achieve the staffing number goal at an early date, Nakata said in a recent interview.

Currently, about 90 such personnel are stationed at 41 branches. The advisory posts are held mainly by veteran sales representatives in their 50s and they offer advice to customers on such issues as inheritance.

"We are providing products and services that meet the needs of elderly customers who want to protect their assets," Nakata said. "Customer assets handled by elderly-focused personnel have seen net inflows."

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Jiji Press