Lawson to Test Unmanned Convenience Stores


Tokyo, March 29 (Jiji Press)--Major Japanese convenience store operator Lawson Inc. <2651> said Friday that it will test unmanned operations at two outlets for several months from around July as part of measures to tackle manpower shortages.

During the trial, the stores will be unattended between midnight and 5 a.m. each day. While a member of store personnel will stand by in the staff area of each outlet for the time being, Lawson hopes the outlets will then operate fully without personnel.

Only customers who register in advance using a dedicated smartphone app will be able to use the stores.

They will enter the shops after a relevant quick response, or QR, code on their smartphone screens is scanned by a reader installed at the store entrances. Lawson is also considering introducing a facial recognition system for store entry.

Customers will pay for purchases using a self-checkout device or a smartphone-based settlement system.

[Copyright The Jiji Press, Ltd.]

Jiji Press