FTC Survey Finds Mounting Frustration with IT Giants

Economy Politics

Tokyo, April 17 (Jiji Press)--A large share of companies having business relations with information technology giants known as platformers have expressed frustration at their practices in a survey conducted by Japan's Fair Trade Commission recently.

Of vendors which have used the online shopping platforms of Yahoo Japan Corp. <4689>, Amazon.com and Rakuten Inc. <4755>, the proportion of those with experience of having their contracts changed unilaterally came to 49.9 pct, 72.8 pct and 93.2 pct, respectively, according to an interim report on the survey released on Wednesday.

Of these vendors, 37.7 pct of sellers using the Yahoo Japan shopping website said that the changes were made to their disadvantage. The proportion stood at 69.3 pct among vendors using the Amazon.com site and 93.5 pct among those using the Rakuten platform.

Among venders whose products have failed in screening for sale on the online websites, 64.0 pct of Amazon.com platform users, 70.0 pct of Rakuten platform users and 85.7 pct of Yahoo Japan platform users said that they had received no explanations on the reasons for the rejections from the companies.

Nearly 70 pct of the Amazon.com and Rakuten platform users expressed dissatisfaction with the lack of explanations.

[Copyright The Jiji Press, Ltd.]

Jiji Press