NTT Docomo's Service Disruption Affects 2 M. People

Economy

Tokyo, Oct. 15 (Jiji Press)--Major Japanese mobile phone carrier NTT Docomo Inc. said Friday the nationwide disruption of its services that occurred Thursday afternoon has affected some two million users.

The disruption continued into Friday for part of the services. The company took 29 hours to put all of its disrupted services back to normal.

The affected customers could not connect to NTT Docomo's networks, being unable to register their location information necessary for the services, according to the company. The number of affected people may increase if those who had a minor inconvenience making or receiving phone calls are included.

"We deeply apologize for causing trouble," Senior Executive Vice President Hozumi Tamura said in an online press conference. Customers for the company's services total over 80 million.

The disruption started around 5 p.m. Thursday (8 a.m. GMT). Although the problem was fixed just before 8 p.m. that day, network congestion continued to hit the 4G and 5G wireless services until shortly after 5 a.m. Friday.

[Copyright The Jiji Press, Ltd.]

Jiji Press