Customer Harassment Affecting Lives of Many Workers: Survey


Tokyo, Dec. 26 (Jiji Press)--A survey showed Monday that 76.4 pct of workers in Japan who had experienced harassment by customers have had their lives affected, such as feeling depressed about going to work.

The survey was conducted by the Japanese Trade Union Confederation, or Rengo, via the internet in November on workers aged 18-65. Rengo analyzed answers colleted from 1,000 people who themselves or someone at their workplaces have experienced so-called customer harassment in the past three years.

Among those who themselves were customer harassment victims, with multiple answers allowed, 55.3 pct, the largest group, said that they experienced verbal abuse, followed by scolding or other authoritative attitudes, cited by 46.7 pct, repeated complaints about the same issues, by 32.4 pct, and intimidation or threat, by 31.9 pct.

Regarding influences of customer harassment, the largest group of 38.2 pct said they felt depressed about going to work. The second most common answer was mental or physical illness, followed by being unable to concentrate on work, sleeplessness and becoming afraid to meet people.

Of respondents who quit or changed jobs, the share of those whose workplaces had training programs for dealing with customer harassment came to 8.5 pct, compared with 67.6 pct who said they had no such opportunities.

[Copyright The Jiji Press, Ltd.]

Jiji Press